Client: Clarence Park Nursing Home
Clarence Park Nursing Home, part of a 14-home group, provides essential care and nutrition for elderly residents. Faced with frequent gaps in chef coverage due to staff leave and the lack of a “bank” chef, Manager Theresa turned to The Chef Tree for reliable, responsive chef support.
Challenge: Consistent and skilled chef cover during staff absences
Theresa initially encountered issues with a previous agency, whose chefs were inconsistent and sometimes unqualified for the role. “We had one chef walk out, leaving residents with no meal,” she recounted. This experience led Clarence Park to search for a chef agency that could guarantee skilled and dependable chefs who understood the unique needs of a nursing home setting.
The Solution: The Chef Tree’s dedicated chefs, especially regular chef Mike, provided both continuity and culinary quality
After switching to The Chef Tree, Clarence Park quickly saw an improvement. The Chef Tree provided dedicated chefs familiar with care home kitchens, like Mike, who became a valued member of their team.
Theresa highlighted the positive difference Mike made: “Mike understands our requirements and is marvellous, residents look forward to his meals and ask if he’s back.” She appreciated the agency’s values-led approach, which prioritised qualities like teamwork and courtesy, ensuring each chef was a good cultural fit.
Additionally, The Chef Tree’s office team was praised for their quick response times and excellent communication. Although Clarence Park experienced issues with their own internet, Theresa never had trouble reaching The Chef Tree for last-minute bookings or queries. “They respond within an hour, and I always get the help we need,” she noted, reflecting on the smooth, professional support.
Results: Working with The Chef Tree provided Clarence Park with peace of mind.
Mike, the regular chef, was able to provide the stability and quality the nursing home needed. Residents recognised Mike as a familiar face, which contributed to a warm, home-like environment. The ability to cater seamlessly to resident dietary needs, including special treats like birthday cakes, added joy to the residents’ daily lives.
Theresa also valued The Chef Tree’s community-oriented spirit. During the interview, she mentioned how the chefs actively contribute to making each day special for residents, who see meals as a highlight. “They love what they do,” she added, “and it makes a real difference here.”
Client Testimonial:
“I won’t go anywhere else now because there’s never been a problem,” said Theresa. “The Chef Tree’s chefs, especially Mike, have become part of our team. The residents are always delighted when he’s back and the service we receive is outstanding.”
Sound like a chef you might need to support your carehome? Get in touch for more information.
The Chef Tree – Southwest Office: 071 8604 611 West Midlands Office: 0121 227 4979